ESTER NGWENA

Conducted comprehensive searches of inmates and visitors, effectively preventing contraband entry and maintaining facility security.

Authored detailed incident reports and critical documentation, ensuring accurate record-keeping and compliance with procedural guidelines.

Supervised inmate movements and activities across detention facilities, proactively mitigating risks and ensuring a secure environment.

Delivered essential emergency assistance, including CPR, first aid, and evacuation procedures, safeguarding personnel and inmates during critical incidents.

Coordinated and scheduled executive meetings and managed calendars, improving efficiency and reducing scheduling conflicts.

Processed billing and invoicing, ensuring timely and accurate financial transactions for client accounts.

Cultivated strong client relationships through proactive communication and effective issue resolution, contributing to client satisfaction.

Prepared and disseminated meeting agendas and minutes, ensuring clear communication and actionable outcomes for all stakeholders.

Served as the primary point of contact for external and internal inquiries, effectively directing communications and resolving immediate concerns.

Developed and integrated hyperlinks for program courses, significantly improving student access to online learning resources.

Recorded and transcribed meeting minutes accurately, providing clear summaries of discussions and decisions for departmental records.

Reviewed and edited a variety of institutional documents, ensuring grammatical accuracy and adherence to university standards.